Yesterday I lost an earring, which is something I hardly ever do. However, when it happens, it can be extremely irritating. It’s these times that have made me establish my “Lost Earring” policy: if a customer loses one earring, I will sell them a single earring instead of making them buy a whole new pair. All they have to do is send me the lonely earring so I can match it. Does this sound good to you? Hint: your answer should be, “YES!!!”. Think about it for a moment. If you buy a pair of earrings at Macy’s, but then you lose one six months later, are they going to let you replace the lost one for half the price of the original pair? I don’t think so. In fact, I have had customers send me earrings they purchased in Italy to see if I can find a match and quite often I can!
I instituted the “Lost Earring” Policy because I’m not Macy’s, and that’s the beauty of handmade. I want to make sure my customers get plenty of enjoyment from their purchases. It’s always a bummer when you can’t wear your favorite earrings anymore because you lost one, and I want to help my customers keep on wearing their stylish Venetian bling for as long as possible.